Improving Back Office Productivity
Follow South African health plan administrator Medscheme’s digital transformation journey [...]
Robotic process automation (RPA) can deliver significant benefits to companies of practically any size and in any industry. Its ability to improve productivity, increase innovation, and help companies deliver a better experience to customers makes it one of the most valuable tools of modern business. With effective tools for measuring the impact of RPA, companies can show that these solutions are important to the business and learn how to implement these solutions most effectively and perhaps more broadly. Developing [...]
Frank Casale, deal meister, sales extraordinaire and IRPA AI Founder is here to give away his secrets to sales success. With over 20 years of sales experience, Frank has seen his fair share of do's and don'ts when it comes to closing a deal. He knows what it takes to land a deal, but also ways it can die on the vine. If you're a sales professional or looking to [...]
In a global survey of 300 executives, Forbes Insights uncovered a fascinating indicator of the state of automation: While respondents are happy with their process automation initiatives so far, they acknowledge that manual intervention and human orchestration are still the rule rather than the exception. View this webinar featuring “State of RPA” survey results from Forbes Insights, as well as a look into emerging automation trends and the future of work. You’ll [...]
Self-service and automation are viewed as the means to reducing costs and improving customer service. Consequently, enterprises are seeking to redirect their customers to digital channels. AI-powered chat bots that can respond to natural language inquiries are increasingly viewed as a key pillar of the new customer interface. While this is consistent with consumer preferences and works for simple tasks, as customer engagement tasks get more complex a majority of consumers [...]
Global management consulting firm Avasant focuses on leveraging digital technologies to enable business transformation for global organisations. Avasant recently formed a partnership with the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI). Under the partnership, Avasant will lead IRPA AI’s UK Chapter and share content and thought leadership in the field of RPA, Cognitive, AI and Blockchain. Anupam Govil, a Partner with Avasant, says the launch of IRPA’s UK chapter comes at a [...]
As RPA becomes more mature and powerful, businesses of all sizes are looking to take advantage of its potential to increase productivity and grow the business without adding headcount. However, there is a significant amount of confusion around RPA, what it can actually do and the perceived complexity that surrounds it. This can create artificially high barriers to entry for some companies. Many have misconceptions about the high costs of RPA [...]
We recently heard from Mike Brady, Former CTO at AIG and SVP at Kaiser Permanente, Fidelity Investments and Merrill Lynch, as he discussed shifting beyond RPA, the importance of process thinking, co-bots and avoiding the corporate immune system. To continue the conversation, Frank Casale, IRPA AI Founder, came together with Mike Brady to explore the tectonic shift to immense productivity gains, why scale is more of a hinderance than a benefit, [...]
Robotic Process Automation (RPA) has been dramatically reshaping business, helping to improve productivity and driving innovation. However, some organizations are missing an important side of RPA. Many think of RPA as fully automated bots in major enterprise deployments working independently of human employees. In reality it is a category that includes both attended (robots interacting with humans) and unattended (robots acting independently) solutions. Attended RPA works alongside people rather than replacing [...]
Frank Casale, IRPA AI Founder, sat down with Mike Brady, Former CTO at AIG and SVP at Kaiser Permanente, Fidelity Investments and Merrill Lynch to discuss how to achieve a whole new level of productivity, the integration and benefits of CoBots, the widening digital talent gap, why you should think about moving beyond RPA and so much more in this exclusive interview. Read More Here [...]
Robotic process automation (RPA) can deliver significant benefits to companies of practically any size and in any industry. Its ability to improve productivity, increase innovation, and help companies deliver a better experience to customers makes it one of the most valuable tools of modern business. With effective tools for measuring the impact of RPA, companies can show that these solutions are important to the business and learn how to implement these solutions most effectively [...]
Follow South African health plan administrator Medscheme’s digital transformation journey [...]
Follow South African health plan administrator Medscheme’s digital transformation journey [...]
Manager Expectations in Remote WorkplacesIn this clip from the [...]