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An estimated 30 to 40 percent of initial RPA projects fail to meet expectations. With any new, transformative technology, failures are going to happen. But with the right amount of planning, expectation setting, and execution, failed projects can be avoided or turned around. Join HelpSystems as they discuss five pitfalls that lead to RPA project failure: 1.    Not having an RPA business case 2.    Underestimating change management requirements 3.    Targeting RPA at the wrong [...]

The 4 KPIs for Selecting Your RPA Solution

Many enterprises have embraced RPA in their organization only to be disappointed in their initial results.  RPA is more than simply a new tool or technology to be onboarded into an organization.  It represents a much larger change management implementation integral to enterprise digital transformation and the selection process needs to reflect this. Join our experts David Mayer, RPA Analyst at NelsonHall, and Raanan Yogev, VP Product at Kryon Systems, as they [...]

The use cases for robotic process automation are numerous, but charting an RPA path beyond the proof of concept or initial deployment is a struggle for many organizations. Discover how Duke Energy, one of the largest utilities companies in the U.S., has harnessed the power of Kofax Kapow™ to automate processes across customer service, finance and IT… just for starters. In this webinar, you will learn how Duke Energy: Prioritized processes most suitable [...]

The Deadly Disconnect Between Buyers & Sellers

A common trend when selling robotic process automation, intelligent automation or artificial intelligence, is that there’s a clear disconnect between the buyer and seller. The seller, in many cases, is selling software, but the buyer wants to purchase a service. Therefore, things get messy when you discuss pricing, negotiation or contracts. Take a look at this video to learn more.       [...]

The #1 Setback for Implementing AI

When implementing artificial intelligence, the #1 setback isn’t technology – it’s people! We’ve seen this technology garner many benefits, like cost save. However, resistance to change, fear of the unknown, lack of understanding and politics will get in the way of implementation. Check out this interview to learn more.       [...]

5 Things to Consider Before Automating End User Support

The advent of intelligent automation in the IT department brings a whole lot of value to an organization, by improving the end user experience through proactively solving problems, reducing ticket arrival rates and much more. Think more about end user experience - not just about tools, tech and cost save. Sure, these are important, but the long term value and ROI will be in the enhanced end user experience. Many of our [...]

The Future of France - RPA & AI A Message From The Founder

As we prepare for Automation, AI & Digital Innovation Event, on March 13th in Paris, Frank Casale, Founder at the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI), talks about why it's important to bring the industry in France together to discuss these topics, why he wants to personally with French practitioners and providers and what makes this event unique in this 3x1 (3 questions, 1 expert) interview. View Interview Here       [...]

What is Intelligent Automation? Where and how do you get started?

A growing percentage of companies is using automation to improve front and back-office operations. The IBM Institute of Business Value surveyed more than 3,000 organizations in a new study, and found that almost every organization is currently engaged in some level of automation or attempting to adopt it. While adoption of automating simple, repetitive processes through robotic process automation (RPA) is common, many leaders are still grappling with how and [...]

How to Achieve Optimal End User Support with IT Support Tools

With each new incarnation of IT support products, we’re finding that the expectation from end users, concerning issues and resolution cycles times, are getting shorter and shorter. End users are now looking for their problems to be solved in 30 seconds or less. Scripting for specific solutions and reactive policy engines, are not flexible enough to anticipate the dynamic changing nature of IT environments. Which, is why a level of [...]