Executive Interview Series with Elizabeth Tobey, Head of Marketing, Digital & AI of NICE RPA
NICE RPA's Head of Marketing, Digitial & AI, shares [...]
Blog
Cloud and RPA: Why it’s Better to be the Cool Aunt or Uncle than a Bot Parent
By Chris Surdak, JD Senior IRPA AI Contributor An automated workforce working from some ethereal digital dimension is the stuff of science fiction. Superficially, this may seem to be a match made in heaven: the merging of two of the strongest information technology (IT) trends of the last ten years. But more often than not, organizations have been unable to make cloud-based bots work for them beyond a one off, pipe [...]
Do You Have Data Diabetes?
Organizations constantly lament that they have too much data, not enough data, or the wrong data, often simultaneously. They need data to thrive and create value, but they are unable to effectively put that data to use. Recent research strongly indicates that the problem that these organizations actually face is not a problem with data, rather, it is a problem of decision-making. If more, less or better data does not improve decision-making, [...]
RPA and ROI in Customer Service Centers: When Bicycles Fly?
By Chris Surdak, JD Senior IRPA AI Contributor Some of the most spectacular stories about ROI in the world of RPA come from the automation of customer service processes. There are tales, perhaps myths, of giant organizations using RPA in customer service centers generating full ROI within days, if not hours, of implementation. These service centers previously employed thousands of human workers who answered phones and questions. Post-implementation, these same centers [...]
Intelligent Automation: Your Roadmap to Successful Transformation
By Pascal Bornet Senior IRPA AI Contributor Despite this widespread adoption of IA, there remain significant challenges to transforming initial efforts into large-scale, enterprise-wide IA implementations. My takeaway from years of helping companies enables me to provide a transformation roadmap — broken down into four main components. Project launch For an IA initiative to succeed, it must be championed at the highest levels of management. According to a McKinsey survey, an IA transformation [...]
Robotic Process Automation: Lessons from the Pandemic
By Chris Surdak, JD Senior IRPA AI Contributor Reports from research organizations — such as Gartner and Deloitte in 2018 and 2019 — found as few as 4% of organizations were able to achieve operational scale with RPA, typically meaning more than 50 bots in production. Again and again, organizations found that when implemented in an incremental, piece-meal, try-before-you-commit manner, RPA rarely provided the value initially promised. Many organizations clearly saw [...]
Panel: THL, PwC, IBM & Avasant Discuss Shift to Intelligent Automation
In partnership with Josh Bresler, the managing director of Thomas H. Lee's automation fund, IRPA AI's Daniel Goodstein hosts an expert panel on "Going beyond RPA and the shift towards Intelligent Automation" with leaders from PwC Labs, IBM's Cognitive Process Automation Group & Avasant.https://youtu.be/NicE5xLuMQkIn this panel, we discuss:- why most RPA users are seeking intelligent automation- the low-hanging fruit for intelligent automation- how has COVID has impacted the deployment of [...]
Why You're Not Getting the RPA ROI You Expected
The automation of different business processes precipitates the use of multiple automation platforms, that includes RPA, orchestration, cognitive, and AI tools. These tools range from custom developed automations using open source software, to no-code/low-code automations using commercially-available software.More often than not, it is not possible for a business to standardize on a single automation platform. Most businesses leverage multiple automation tools that operate in automation silos. RPA tools have been [...]
On-Demand: Sales Hiring Masterclass
On-Demand: Sales Hiring Masterclass Watch Now Do you find sales hiring overwhelming? Recruiting Expert Alix Grasso When we are overwhelmed everything feels like it is too much. It’s hard to think straight or make decision. The reason why is because overwhelm causes our brain to take in a significant amount of information at once and our emotions become overloaded (do I like this person?), our memory becomes impaired (who did we interview?), and our [...]
TechNext: Creator of the Emotional Processing Chip
The first in our "TechNext" series, Founder of Emoshape and Architect of the Emotion Processing Chip (EPU) talks about the power of emotional computing and the future of AI with emotional intelligence. In this interview we discuss: - How to achieve a positive singularity for humans - Ensuring mankind is not reduced to the level of a machine - The need to teach machines human values - Big problems with [...]
Coming Soon: Virtual Chapters & Executive Education
PRESS RELEASE IRPA AI & DIGITAL ENTERPRISE INSTITUTE ANNOUNCE NEW OFFERINGS: Launching Virtual Chapters & Executive Education to Help Members Post-COVID NEW YORK, NEW YORK- August 13 , 2020 -- The Institute for Robotic Process Automation & AI (IRPA AI) and its sister association The Digital Enterprise Institute (DEI), today announced two new offerings focused on providing members with education and networking opportunities virtually, as they shift from primarily face-to-face events and gatherings, to providing more direct assistance for their members. In addition to an expanded team of industry insiders, SMEs and contributors, now covering the [...]
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Executive Interview Series with Elizabeth Tobey, Head of Marketing, Digital & AI of NICE RPA
NICE RPA's Head of Marketing, Digitial & AI, shares [...]
The Rise of Insight Selling: Empowering Technology Sales in the Digital Age
The landscape of B2B enterprise technology sales has undergone [...]