Content Archives

An IRPA Interview: Tanvir Khan, Vice President, Business Process Outsourcing, Dell Services
Changes in BPO and the Impact of Process Automation Tanvir Khan, Vice President, Business Process Outsourcing, Dell Services discusses his take on the changes in BPO and the impact that RPA is having on the community with Raheem Hasan, President and Co-Founder of IRPA AI. With a mature market, customers want accountability from their outsourcing partners and they expect outsourcing to have a positive impact their core business, helping satisfy their [...]
Whitepaper: Smart Process Automation: The Why, What, How and Who of the Next Quantum Leap in Enterprise Productivity
Smart Process Automation (SPA) combines workforce orchestration, robotics, and cognitive automation. It’s the next leap in business process automation technology. Leading banking, insurance, and healthcare organizations are using SPA to improve service delivery and operational agility by automating the unstructured data work that robotics alone cannot address. In this whitepaper, IRPA AI in association with WorkFusion, shares examples of case studies where SPA can and has already delivered game-changing results. If [...]
From Hype to Reality - Man & Machine: Temperature Gauge
Part two of our four-part IRPA AI Ecosystem Webinar Series, “From Hype to Reality: Man & Machine.” You won’t want to miss a single event as we travel the RPA road ahead together and explore this new landscape and expand our horizons. We have an exciting lineup of quarterly presentations and discussions from key players from the buyer, provider, advisor, and analyst community. They will share their insights and observations on the impact RPA, [...]
Robotic Process Automation at Xchanging
Robotic Process Automation at Xchanging” is the second working paper from The London School of Economics and Political Science research series on RPA presented by Professor Leslie Willcocks, Professor Mary Lacity and Senior Research Fellow, Andrew Craig. The research team assesses the current and long-term effects of business services automation on client organizations. While using software to automate work is not a new idea, recent interest in service automation has [...]
Robotic Process Automation: Mature Capabilities in The Energy Sector
As part of The London School of Economics and Political Science, Outsourcing Unit series of research papers on Business Services Automation, Professor Mary Lacity, Professor Leslie Willcocks, and Senior Research Fellow, Andrew Craig examine “Robotic Process Automation: Mature Capabilities in The Energy Sector.” This segment presents a compelling case study of a major European utility that deploys 300 “robots” to automate about 20-25% of back office work associated with meter [...]
From Hype to Reality - Man & Machine: The Road Ahead – The Technology Landscape
Part one of our four-part IRPA AI Ecosystem Webinar Series, “From Hype to Reality: Man & Machine.” You won’t want to miss a single event as we travel the RPA road ahead together and explore this new landscape and expand our horizons. We have an exciting lineup of quarterly presentations and discussions from key players from the buyer, provider, advisor, and analyst community. They will share their insights and observations on the impact [...]
The IT Function and Robotic Process Automation
Notables in the field of outsourcing and RPA, Professor Leslie Willcocks, Professor Mary Lacity and Senior Research Fellow, Andrew Craig have joined forces to present The London School of Economics and Political Science series of research papers on RPA. In this first paper, “The IT Function and Robotic Process Automation," the team conducts in-depth casework and interviews to show the misunderstanding about RPA’s attributes, and how RPA fits with [...]
RPA in Action: A Holistic View of the Human and Robotic Workforce
Raheem Hasan, Co-Founder and President of IRPA AI sits down with Kevin Culliton, Vice President, Product Management and Services at OpenConnect to discuss OpenConnect’s holistic approach to integrating the human and robotic workforce for their healthcare claims automation customers . In the conservative world of back office process automation convincing customers to allow a robot to make decisions can prove challenging for RPA providers. OpenConnect however has taken the [...]
RPA as a Collaborative Platform – Connect the Front and Back Office Operations
Raheem Hasan, President and Co-Founder of IRPA AI sits down with Carlos Londono, Solutions Executive with NICE to discuss what NICE is doing in the RPA space. NICE has a unique collaborative platform that allows robots and humans to work together. Carlos discussed a client case study and the interaction between the agents and robots. Their process begins with the agent taking the call and information is [...]
Doing More with Less: Viktor Voss, Vice President Technologies, arago shares his insights on "Leveraging the Economic Benefits of Intelligent Automation"
All of us wish we could do more with less – less cost, less effort, less time. For IT departments, doing more with less is a daily challenge – and a costly one at that. Enterprises are struggling to keep up financially with the demands on IT. Viktor Voss, Vice President Technologies, arago takes a look at intelligent automation and its impact on transforming IT and improving business outcomes for enterprises around the world in this must read white [...]