Thought Leadership Videos

  • Hughes Automation Leader Discusses RPA Journey for CX & Service Delivery

    ***PREMIUM ACCESS PREVIEW*** In this week's "Practitioner Perspectives" segment, IRPA AI's Daniel Goodstein speaks with Anurag Bhatnagar, Senior Director of Engineering and Business Applications at Hughes Network Systems about their journey to RPA for customer experience and service delivery.https://www.youtube.com/watch?v=2I2myRHp4PoThe discussion includes:  - The current challenges of doing field service in the RPA space.  - KPI’s on RPA built around customer experience and service delivery  - Other emerging technologies that Hughes has leveraged as part [...]

  • RPA Strategy & Process Discovery with ServiceNow

    In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Manjeet Singh, Director of Product Management at ServiceNow about How they jumped in to the RPA space, Process Mining and Continual Automation.https://youtu.be/ZXug6khays4The discussion includes:- The recent ServiceNow acquisition In the RPA space- ServiceNow's RPA Strategy- No Code and it's Importance to ServiceNow's offerings- Expert Advice on Process Intelligence and Continual Automation  For a free briefing with one of [...]

  • Intelligent Machines and How They Change Customer Service

    Join us for a live webinar where Forbes.com RPA Contributor Tom Taulli and Automation leader Oded Karev will discuss client case studies for intelligent attended automation and the value that AI brings to attended automation & businesses across a variety of industries. The discussion includes:- A breakdown of Artificial Intelligence- How AI enhances and advances automation capabilities- Using AI technologies to discover automation opportunities- Leveraging real time speech analytics to [...]

  • Cognirati: The End of Jobs with ADP's Jeff Wald - Part 2

    In this week's Executive Interview Series segment, its Part II of the discussion between IRPA AI's Frank Casale and Jeff Wald, founder of WorkMarket, an ADP company and author of "The End of Jobs: The Rise of On-Demand Workers and Agile Corporations" to discuss the future of jobs. https://youtu.be/rJCqXXwkrhg In part 2 of the two-part series, Frank and Jeff address: - what advice could be given to someone just entering the labour force? - [...]

  • ING Bank Automation Leader's View on RPA Implementation Challenges & CoEs

    In this week's Executive Interview Series segment, IRPA AI's Daniel Goodstein speaks with Sudhanshu Sawlani, Head of Robotics & Intelligent Automation at ING Wholesale Banking about their Robotics Process Automation journey, advantages and challenges they faced, and how having an RPA Center of Excellence helped them in their journey.https://youtu.be/FQvd8rwArygThe discussion includes:- Why ING Bank embarked on the RPA journey- The road bumps and challenges encountered during RPA implementation- How end-to-end [...]

  • Cognirati: The End of Jobs with ADP's Jeff Wald- Part I

    Most IRPA AI members are enthusiastic about this exciting wave of automation and transformation that we are immersed in, yet very much concerned about the future...rightfully so. With that in mind our very own Frank Casale, IRPA AI founder and CoFounder of Choiceworx, got with Jeff Wald, founder of WorkMarket, an ADP company, and author of "The End of Jobs: The Rise of On- Demand Workers and Agile Corporations" to discuss [...]

  • McKinsey Digital Expert Discusses Newest Challenges in Automation and AI​

    McKinsey Digital Expert Discusses Newest Challenges in Automation and AI Hyperautomation, Analytics & AI Expert Ashish Gupta from McKinsey sits down with IRPA AI's Dan Goodstein to discuss the automation journeys of several clients, the technologies they are using and their current challenges.https://youtu.be/VAqXJON1d_YIn this interview we cover:  -What technologies besides pureplay RPA are being used by his clients - What's sparked the desire to automate & how has it changed?- How to help your clients scale up and be [...]

  • Panel: THL, PwC, IBM & Avasant Discuss Shift to Intelligent Automation

    In partnership with Josh Bresler, the managing director of Thomas H. Lee's automation fund, IRPA AI's Daniel Goodstein hosts an expert panel on "Going beyond RPA and the shift towards Intelligent Automation" with leaders from PwC Labs, IBM's Cognitive Process Automation Group & Avasant.https://youtu.be/NicE5xLuMQkIn this panel, we discuss:- why most RPA users are seeking intelligent automation- the low-hanging fruit for intelligent automation- how has COVID has impacted the deployment of [...]

  • Sanjeev Malik & Loren Moss Discuss Oracle's RPA Strategy - Can They Catch Up? Do They Want To?

    Is Oracle serious about RPA? It looks like they were caught off guard by the rise of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), but now Senior Vice President of ERP Juergen Lindner says that the software giant has a plan to “leapfrog RPA.” To find out exactly what that means and why it matters, DEI Editor and Chief Analyst Loren Moss spoke with with Sanjeev [...]

  • On-Demand: Sales Hiring Masterclass

    On-Demand: Sales Hiring Masterclass Watch Now Do you find sales hiring overwhelming? Recruiting Expert Alix Grasso When we are overwhelmed everything feels like it is too much. It’s hard to think straight or make decision. The reason why is because overwhelm causes our brain to take in a significant amount of information at once and our emotions become overloaded (do I like this person?), our memory becomes impaired (who did we interview?), and our [...]

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