Blog

Executive Expert Interview with RBS Director of Artificial Intelligence Tom Castle

RBS’ Director of Artificial Intelligence, Tom Castle joins Outsourcing Institute President, Daniel Goodstein, to explore: What prompted RBS to launch AI programs? How does AI connect in the banking world? How does a new project or implementation start? Advice on where to start with AI Tom Castle will participate in a panel discussion about building an effective RPA COE and enabling the bot factory at the Institute for Robotic Process Automation & [...]

Automation – the Big Picture 2018

For many, RPA hasn’t delivered the expected returns. This has led too many companies to approach automation with caution, implementing small, contained projects that may actually stifle the greater benefits that could be realized with an enterprise-wide plan. In this webinar, RPA - The BIG Picture 2018, we explore the current state of the automation industry and the reasons behind the lack of benefit realization seen in large-scale automation projects. Nick [...]

Executive Expert Interview with Koopid Founder, Venky Krishnaswamy

Koopid’s Founder, Venky Krishnaswamy joins OI & IRPA AI’s President, Media & Events, Daniel Goodstein, to explore: Is customer experience broken in today’s world? In a perfect world where customer experience was “born digital,” what would it look like? The difference of Koopid’s platform in terms of multichannel omni-channel and chatbots How to enterprises transform without disrupting their existing customers or employee base? If you would like more information on customer [...]

As we're seeing that many of our members are seeking partnerships to drive sales growth, Frank Casale, IRPA AI Founder, sat down with Daniel Goodstein, President at the Outsourcing Institute & IRPA AI Media & Events, to learn how finding the right partner can substantially drive sales growth and how to utilize a targeted approach to secure the right strategic partners in this 3x1 (3 questions, 1 expert) interview. Q: We see [...]

How to Address the Widening Digital Talent Gap

“The greatest challenge facing those leading digital efforts in 2019 and 2020 will be the growing digital talent gap," said Frank Casale, IRPA AI Founder. The transformational effect that RPA & AI bring to companies has created a serious shortage of experienced & qualified people who can meet the digital talent demand. According to a report, published by Capgemini, 54% of organizations agreed that the digital talent gap is hampering their transformation programs, [...]

Visualizing Business Process Flow Performance

Over 25% of business processes still have human intervention that interrupt their flow and timely execution, which is why businesses are undergoing rapid transformation to keep their competitive advantages or risk being left behind. The digital revolution is here. Flow Monitoring provides real time monitoring against business relevant targets and is used by Operations and IT staff on a day-to-day basis to ensure smooth running of critical business flows to deliver [...]

Intelligent Automation Readiness: Shaping Best Practices For Your Organization

Watch & listen here for an informative webinar on how organizations can prepare for the best growth strategy, timing and implementation of incorporating intelligent automation into their business processes. In this exciting panel discussion with analysts Rohail Khan, President, Digital Services Exchange, Raman Makkar, Chief Technology & Innovation Officer and Ephesoft’s Head of Product Marketing, Carl Hillier, learn how today’s modern organizations are overcoming process challenges and how they are [...]

Discovering Process Discovery Comparing Process Discovery With Conventional Process Mining Tools

Gone are the days of needing to invest in a time-consuming, subjective decision-making process – one which could be prone to bias and disagreement – any time you want to automate a work process. Today, it is increasingly common for companies to turn to AI-powered solutions that automatically identify, analyze, and recommend processes to automate. Using objective analysis of hard data, these tools shorten the path to RPA – while [...]

5 Ways to Benefit From Intelligent Automation for IT Operations

There is a real need for companies to increase performance, reduce operational costs and improve the end user experience with fewer resources than ever before. According to Michael Engel, Intelligent Process Automation Lead at PwC, one area where companies are achieving these goals is by implementing intelligent automation to their IT operations (In fact, he’s seeing examples of organizations reducing the number of tickets by over 50% with intelligent automation). Intelligent automation [...]

The Digital Talent Gap

It truly is all about talent in this digital age. The transformational effect that RPA & AI bring to companies has created a serious shortage of experienced & qualified people who can meet the digital talent demand. According to a report published by Capgemini, 54% of organizations agreed that the digital talent gap is hampering their transformation programs and that their organization has lost competitive advantage because of a shortage [...]