Articles, White Papers, and Case Studies

  • Whitepaper: Smart Process Automation: The Why, What, How and Who of the Next Quantum Leap in Enterprise Productivity

    Smart Process Automation (SPA) combines workforce orchestration, robotics, and cognitive automation. It’s the next leap in business process automation technology. Leading banking, insurance, and healthcare organizations are using SPA to improve service delivery and operational agility by automating the unstructured data work that robotics alone cannot address. In this whitepaper, IRPA AI in association with WorkFusion, shares examples of case studies where SPA can and has already delivered game-changing results. If [...]

  • Robotic Process Automation at Xchanging

    Robotic Process Automation at Xchanging” is the second working paper from The London School of Economics and Political Science research series on RPA presented by Professor Leslie Willcocks, Professor Mary Lacity and Senior Research Fellow, Andrew Craig. The research team assesses the current and long-term effects of business services automation on client organizations. While using software to automate work is not a new idea, recent interest in service automation has [...]

  • Robotic Process Automation: Mature Capabilities in The Energy Sector

    As part of The London School of Economics and Political Science, Outsourcing Unit series of research papers on Business Services Automation, Professor Mary Lacity, Professor Leslie Willcocks, and Senior Research Fellow, Andrew Craig examine “Robotic Process Automation: Mature Capabilities in The Energy Sector.” This segment presents a compelling case study of a major European utility that deploys 300 “robots” to automate about 20-25% of back office work associated with meter [...]

  • Doing More with Less: Viktor Voss, Vice President Technologies, arago shares his insights on "Leveraging the Economic Benefits of Intelligent Automation"

    All of us wish we could do more with less – less cost, less effort, less time.  For IT departments, doing more with less is a daily challenge – and a costly one at that.  Enterprises are struggling to keep up financially with the demands on IT. Viktor Voss, Vice President Technologies, arago takes a look at intelligent automation and its impact on transforming IT and improving business outcomes for enterprises around the world in this must read white [...]

  • “Are Robots A Threat To The Outsourcing Industry?” Special Outsourcing Feature in The Times Highlights IRPA POV

    A special outsourcing feature of The Times examines the compelling issue as to whether robots are indeed a threat to the outsourcing industry – a topic near and dear to both IRPA AI’s and the Outsourcing Institute member’s hearts. Together with HfS research analyst Tom Reuner and Andrew Burgess, management consultant and director of services provider Symphony Ventures, IRPA President and Co-Founder, Raheem Hasan shares his perspective on whether the [...]

  • Timing is Everything: Roland Judas, Technical Evangelist of arago nets out "How IT Can Move From 'Keeping the Lights On' to a More Strategic Asset"

    They say timing is everything. Here at IRPA AI, we are very conscious of timing and how important it is to keep our members informed on the topics and discussions that matter most to our emerging industry. Roland Judas, Technical Evangelist of arago offers not only a most compelling read in his white paper "How IT Can Move From 'Keeping the Lights On' to a More Strategic Asset" [...]

  • Where is the Action Today in Intelligent Automation?

    Barbra McGann, Managing Director BPO, HfS recently presented at our Summer OAISS – Outsourcing, Automation and Innovation Seminar Series event in Chicago discussing their findings on robotic process automation tools and cognitive computing platforms and how they are the driving force of our future. If you cannot see this PDF please click here [...]

  • From RPA TO AI: The HfS Intelligent Automation Continuum

    From RPA TO AI: The HfS Intelligent Automation Continuum To address the existing market confusion, HfS has developed a segmented approach to describing the various technologies that are positioned under the banner of intelligent process automation.  Click here to view more.  [...]

  • Expert Interview: Chip Wagner, CEO of Alsbridge and Respected Industry Advisor, Gives Valuable Insight on the Ever-Changing Outsourcing Landscape and its Leap to Robotics Process Automation

    Chip Wagner, CEO of Alsbridge and Respected Industry Advisor, Gives Valuable Insight on the Ever-Changing Outsourcing Landscape and its Leap to Robotics Process Automation. The changes that are emerging in outsourcing are pivot points like we've seen in the past. First there was the ubiquitous amount of telecommunications bandwidth put out there that enabled players never who had trodden in this space to become behemoths. Then came the labor arbitrage model, [...]

  • Solving the CIO’s Challenge For More Efficient and Resilient Business Technology Supply Chain Management, sponsored by Enterprise Integration.

    Most CIOs have a growing fear in the pit of their stomach: “What might go wrong with our systems today, what can we do to prevent it from impacting the business, and how can the IT organization partner with the business to help achieve strategic goals?” This white paper was written by IRPA AI in association of Enterprise Integration explores how automation and digital robots will revolutionize the IT experience. [...]

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