Thought Leadership Videos

VP, Principal Analyst at Forrester Research, Craig LeClair joins IRPA AI’s Founder, Frank Casale, to explore: Forrester’s assessment of where the RPA market is today in terms of growth and maturity RPA vs BPM Where are companies starting vs. scaling? RPA’s impact on accuracy in insurance To learn about automation strategies that are relatively cost-effective and efficient, as well as the best operating model practices for RPA to deliver long-term value [...]

Understanding How to Scale RPA with Intelligent Automation

In a global survey of 300 executives, Forbes Insights uncovered a fascinating indicator of the state of automation: While respondents are happy with their process automation initiatives so far, they acknowledge that manual intervention and human orchestration are still the rule rather than the exception. View this webinar featuring “State of RPA” survey results from Forbes Insights, as well as a look into emerging automation trends and the future of work. You’ll [...]

AI Creates Delightful Customer Journeys that Result in Better Brand Experiences

Self-service and automation are viewed as the means to reducing costs and improving customer service. Consequently, enterprises are seeking to redirect their customers to digital channels. AI-powered chat bots that can respond to natural language inquiries are increasingly viewed as a key pillar of the new customer interface. While this is consistent with consumer preferences and works for simple tasks, as customer engagement tasks get more complex a majority of consumers [...]

A Holistic Approach to Unlock the Value of Automation

While many enterprises have embarked on an automation journey, very few have unlocked it's real value. One of the key reasons is that the automation programs are run with a narrow focus on RPA execution. Enterprises need to take a holistic approach to automation beginning with process discovery and identification of automation opportunities, to managing and governing digital workers. This webinar provides an approach on how enterprises can look at automation [...]

Automation – the Big Picture 2018

For many, RPA hasn’t delivered the expected returns. This has led too many companies to approach automation with caution, implementing small, contained projects that may actually stifle the greater benefits that could be realized with an enterprise-wide plan. In this webinar, RPA - The BIG Picture 2018, we explore the current state of the automation industry and the reasons behind the lack of benefit realization seen in large-scale automation projects. Nick [...]

How to Address the Widening Digital Talent Gap

“The greatest challenge facing those leading digital efforts in 2019 and 2020 will be the growing digital talent gap," said Frank Casale, IRPA AI Founder. The transformational effect that RPA & AI bring to companies has created a serious shortage of experienced & qualified people who can meet the digital talent demand. According to a report, published by Capgemini, 54% of organizations agreed that the digital talent gap is hampering their transformation programs, [...]

Executive Expert Interview with Royal Mail’s Deputy Head of Data Science, Kat James

Royal Mail’s Head of Data Science, Kat James joins IRPA AI’s President, Media & Events, Daniel Goodstein, to explore: What is the role of the deputy head of data science and why is it important an organization? Changes in the past several years as it relates to data and analytics How is data analytics used at Royal Mail? AI and how it is being leveraged at Royal Mail Kat James, Deputy [...]

Visualizing Business Process Flow Performance

Over 25% of business processes still have human intervention that interrupt their flow and timely execution, which is why businesses are undergoing rapid transformation to keep their competitive advantages or risk being left behind. The digital revolution is here. Flow Monitoring provides real time monitoring against business relevant targets and is used by Operations and IT staff on a day-to-day basis to ensure smooth running of critical business flows to deliver [...]

Intelligent Automation Readiness: Shaping Best Practices For Your Organization

Watch & listen here for an informative webinar on how organizations can prepare for the best growth strategy, timing and implementation of incorporating intelligent automation into their business processes. In this exciting panel discussion with analysts Rohail Khan, President, Digital Services Exchange, Raman Makkar, Chief Technology & Innovation Officer and Ephesoft’s Head of Product Marketing, Carl Hillier, learn how today’s modern organizations are overcoming process challenges and how they are [...]

5 Ways to Benefit From Intelligent Automation for IT Operations

There is a real need for companies to increase performance, reduce operational costs and improve the end user experience with fewer resources than ever before. According to Michael Engel, Intelligent Process Automation Lead at PwC, one area where companies are achieving these goals is by implementing intelligent automation to their IT operations (In fact, he’s seeing examples of organizations reducing the number of tickets by over 50% with intelligent automation). Intelligent automation [...]